Delighted Help Desk is a very economic and user friendly Help Desk Ticket System
If you are looking for trouble ticket software that enables users to log their own tickets and reduces your help desks call volumes, ServiceDesk Plus is a sensible choice. Through the web-based self-service portal, users can create, view and monitor tickets through to resolution. Technical teams can also keep users informed of planned and unplanned outages using the service-portals
A well planned knowledge base can really help your users and your technical staff to resolve issues quickly. A good trouble ticket software solution will pull out all the stops when it comes to quicker resolution times and ServiceDesk Plus is no exception.
Reports are one of the most important features of your trouble ticket software system. Use reports to check on help desk loan, technician resolution status and to check on SLA violations. You can also use trend analysis reports to look into service failures and other outages.