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free support ticket system

free support ticket system

Let you track support in your life with a simple and happy way

Useful Tools For Your Support

Delighted Help Desk is a very economic and user friendly Help Desk Ticket System

Self - Service Portal

Self - Service Portal

If you are looking for trouble ticket software that enables users to log their own tickets and reduces your help desks call volumes, ServiceDesk Plus is a sensible choice. Through the web-based self-service portal, users can create, view and monitor tickets through to resolution. Technical teams can also keep users informed of planned and unplanned outages using the service-portals

Knowledge Base

Knowledgebase

A well planned knowledge base can really help your users and your technical staff to resolve issues quickly. A good trouble ticket software solution will pull out all the stops when it comes to quicker resolution times and ServiceDesk Plus is no exception.

Analysis Reports

Reports

Reports are one of the most important features of your trouble ticket software system. Use reports to check on help desk loan, technician resolution status and to check on SLA violations. You can also use trend analysis reports to look into service failures and other outages.

Helping Support Team To Get a Better Life

The motto of Delighted Help Desk is to reduce the stress of your support team and serve your customer with a delight

  • Reduce Support Time

    Reduce Support Time

    Delighted Help Desk, reduces the support turn over time by providing, Self explanatory and easy to use GUI and by adding simplicity to the system.

  • Stats Overview

    Stats Overview

    Delighted Help Desk facilitates the user to analyze the support responses. It can be analyzed by periods, users, categories etc. It is also powered with cost analysis

  • Community Help and Support

    Community Help and Support

    Delighted Help Desk team is always there to help and support you. You can start with a free registration and once the things are green, then you can move ahead.

  • Message & Canned Responses

    Message & Canned Responses

    Delighted Help Desk, provides email messaging system and canned responses. Which reduces the typing work and increases the response accuracy.

  • Effective Support Team

    Effective Support Team

    Delighted Help Desk, facilitates the user to add the cost of your support team and analyze them. These give an edge to manage your ROI and check the team performane too.

  • Publish Articles

    Publish Articles

    Delighted Help Desk facilitates the user to publish Articles on their landing pages, These helps to educate their customers and reduce support calls.