Delighted Help Desk Solution acts as your single point of contact for all your incoming tickets. Delighted Help Desk Solution also facilitates your customers to track their ticket and check out the ticket status. It also allows to organize, prioritize and respond to your support tickets on the fly. Provide the ‘Wow’ experience to your customers by maintaining the most responsive help desk in your organization. Delighted Help Desk Solution’s goal is to create happy support team and happy customers.
Help your customers before they get your help. Provide them with a powerful knowledgebase of articles viewed by topics, top articles and latest articles. All these articles are been provided on the landing page of the company. Besides helping your customer, Delighted Help Desk also provides a facility to help your support team. It facilitates your support team to find the articles either by topics or by keywords. These will also reduce your support time.
- Easily resolve customer queries by standardizing the support queries and answers.
- Minimize the resolution time as agents can do a quick search with keywords, which yields happier and more loyal customers.
- Enables to maintain consistency as users can provide the same relevant answers for similar type of queries.
- Increases productivity and reduces the head count of the customer support team.
- Categorize knowledge base, which helps your customer and your support team to find articles much faster and give a relevance to it too.
Delighted Help Desk Solution allows you to categorize your tickets, These helps in analyzing the tickets by category and will give you an idea of where exactly you can improve and reduce your support.
Do not miss the internal Agent communication. Delighted Help Desk provides a feature private message. These helps your support team to communicate their problems, ask for any guidance and many more. It also helps and shifting the tickets from one agent to another.
Delighted Help Desk Solution is facilitated with reporting feature, which allows the management to analyze their support. You can analyze the tickets, cost etc by either user, period or category. Reports are vital to measure the health of your helpdesk and take informed decisions. In Delighted Help Desk Solution, you can monitor ticket activity, agent performance, ticket response time, and more.
Modify certain settings like listing, printing, security, features etc, as per your needs. You can also customize the knowledge base settings and email settings. These gives you and your team a personalized touch and also helps them in viewing the information as per your needs.
Create necessary fields based on your requirement and modify the entire Ticket Module according to your choice. Create various values for the drop down fields. Customize and work on the Ticket Module based on your organization requisite and convenience.